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| In addition to the vendor-facing LCD touch screen for order input, the Panasonic Stingray POS system installed in the Hot Potato quick service restaurants features a customer-facing display for order verification and product promotion. |
When it was time to upgrade its POS system, Fast Food Management Inc., parent company of the Hot Potato and Top Potato quick service restaurant chains in Puerto Rico, chose the new Stingray Point of Sale (POS) system from the company it sourced from more than a decade ago, and with good reason.
“The previous Panasonic systems had been in place for over 15 years, and we never had any problems with them,” said Jay Regis, president of Santurce, P.R.-based Fast Food Management Inc. “Our experience told us that Panasonic builds solid front counter hardware that can withstand the rigors of a quick serve restaurant.”
According to Regis, the features and functionality of the new Stingray workstations, including flexible open architecture, versatile modular construction and field serviceability, were exactly what he was looking for. In addition, he determined that the new workstations offered a lower total cost of ownership.
“Stingray has the durability and ease of use that we have become accustomed to with Panasonic POS solutions,” he said. “And as our needs change, these new workstations let us easily upgrade both the hardware and the software.”
Retail Data Systems (RDS) of Tampa, Fla., one of Panasonic’s channel partners, implemented the new systems at more than 25 Hot Potato and Top Potato locations across Puerto Rico.
“The reliability and modular features of the Panasonic Stingray workstation have allowed us to confidently service and support our customer base all over the country,” said Colin Clippard, general manager at RDS. “This has given us the opportunity to expand our business reach into places like Puerto Rico.”
According to Secaucus, N.J.-based Panasonic, the Stingray’s modular design allows for do-it-yourself troubleshooting, servicing and upgrades, reducing downtime and saving money on technician visits. Its open architecture runs virtually any operating system and software and features a high-speed processor and up to 2 GB of on-board RAM.
Stingray systems are easily integrated into the LAN network to run the most demanding back office operations and can also run multiple software applications to further extend its functionality and overall efficiency, the company added. In addition to the vendor-facing LCD touch screen for order input, the system features a customer-facing display for order verification and product promotion.